I just want to take a few minutes to say how much I appreciate the professionalism and friendliness of your tech Taylor (spelling?) with Jet Communications, Salem. I live in Hope Valley Resort in Turner, Oregon and he was out for my initial installation and setup, and then again today to troubleshoot an issue with my connectivity. Taylor really takes ownership and pride in his work and he is diligent in ensuring the customer understands the work he is doing and is left completely satisfied. From the minute he arrives, he conveys true empathy and concern for the customer, as well as an obvious interest in demonstrating company pride. If I didn't know better, I would think he is a stakeholder in the business. He treats the individual customer as if the company's success is valued and appreciated. If this young man were on undercover boss, he would be receiving a promotion as a trainer for the staff company wide. If all of your technicians operate with this amount of professionalism and customer focus, the entire Jet Communications division is to be commended as well. Thanks for an incredibly positive experience!
- Kelly A.